Return and Refund Policy

Welcome to the LE WALK Cosmetic Return and Refund Policy. Our goal is to ensure your satisfaction with our products, and we are here to assist you if you need to make a return or request a refund.

Product Returns

1. Conditions for Returns:1.1. We accept product returns only in the following cases:

• The product received is damaged or defective.
• The product received is different from what was ordered. 1.2. We do not accept returns of cosmetics after they have been opened. This is due to the risk of contamination, as our products are intended for skincare.

2. Return Period:2.1. You must contact us within 7 days of receiving the product if you wish to return it.

3. Return Process:3.1. To initiate the return process, please contact our customer service. 3.2. After approval of your return request, you will receive instructions on how to proceed.

Refunds

1. Refund Process:1.1. If your return request is approved, and the product is received back in compliance with our policy, we will refund the full amount paid by you for the returned product, including the original shipping costs. 1.2. The refund will be processed using the same payment method used in the original purchase, and the time for the amount to be credited to your account may vary depending on the payment method and the bank.

2. Shipping Costs:2.1. If the reason for the return is due to our error (damaged product, different from what was ordered, etc.), we will cover the return shipping costs. 2.2. If the reason for the return is not due to our error, you will be responsible for the return shipping costs.

Additional Information:

• All cosmetic products must be handled by qualified and certified professionals.
• All responsibility lies with the buyer.

We are committed to ensuring your satisfaction with our products. If you have any questions or need to initiate a return process, please contact our customer service.

This Return and Refund Policy is subject to changes, and any updates will be posted on this page.

Thank you for choosing LE WALK Cosmetic.